AV Application Support Engineer

Executive Mandate Specification

AV Application Support Engineer - £40,000 to £45,000 - London

Working for a leading UK based AV company, we are looking for an experienced Application Support Engineer to be a key part of our London team, representing our client and working onsite at a leading Global Investment Bank.

Key Responsibilities

• Management of back end of applications Crestron Fusion, Cabletime and Digital Signage
• Manging and sending security/OS and network related vulnerabilities for remediation for applications Crestron Fusion, Cabletime and Digital Signage.
• Managing user access and revocations for applications Cabletime and Digital Signage Resolving Non Permitted technology flags for software hosted on services related to applications Crestron Fusion, Cabletime and Digital Signage.
• Oversee weekend patching on the weekends when the production environment is being patched for applications Crestron Fusion, Cabletime and Digital Signage.
• Every Sunday following patching works ensuring checks on applications Crestron Fusion, Cabletime and Digital Signage have been conducted and to inform the business the applications are BAU for Monday.
• To complete projects requested from the business as per the BOW for applications Crestron Fusion, Cabletime and Digital Signage in the timeframe agreed.
• Actioning RISE deliverables Items for applications Cabletime and Digital Signage, the deliverables are compliance driven to ensure applications are falling within the constraints of the latest compliant regulations.
• Supporting and conduct Data recovery exercises/events for applications Crestron Fusion, Cabletime and Digital Signage.
• Working with Vendors for any break/fix issues for applications Crestron Fusion, Cabletime and Digital Signage.
• Manage and implement installs of new room booking panels on Crestron Fusion application for EMEA liaising with AV technicians in region.
• Attend weekly Telepresence calls from Cisco to ensure their weekend changes require AV resource for validations for post changes to TP.
• Attendance on weekly RISK calls and actioning any urgent P1/P2 patching requests. Support Viewscreens team with any backend queries or special user requirements for applications Crestron Fusion, Cabletime and Digital Signage.
• Ensure change requests are raised correctly in line with the banks change requirements standards, changes to application based software requires CRQ’s raised.
• Work along side the SQL team for any changes or requests required to the SQL database for Digital Signage application.
• Soak test new devices and technology process for applications Crestron Fusion, Cabletime and Digital Signage.
• White list new devices to the network for applications Crestron Fusion, Cabletime and Digital Signage.
• Manage key processes and drawing documents for applications Crestron Fusion, Cabletime and Digital Signage on the engineering SP.
• Accessing servers regularly for Digital signage application to ensure housekeeping of CPU memory is not getting to critically low

Job Type: Permanent

Salary: £40,000.00-£45,000.00 per year

Benefits:

• Company events
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Crestron: 1 year (required)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship