Spa Receptionist

Executive Mandate Specification

Spa Receptionist – Full-time

Baglioni Hotel London

An Italian heart beats in the heart of London

Baglioni Hotel London is a member of the family and privately owned Baglioni Hotels & Resorts with properties in Italy, France, United Kingdom and Maldives. Contemporary, chic and glamorous, Baglioni Hotel London, member of The Leading Hotels of the World, presents the ultimate Italian experience in the heart of London, opposite Hyde Park with an enchanting view of Kensington Gardens and Palace. The Royal Albert Hall, Harrods and Knightsbridge are all nearby.

The Role

Reporting to the Operations Manager, the Spa Receptionist responsibilities include, but not limited to, the following tasks and performances:

• Provide a courteous and efficient service to all guests;
• Maintain the levels of service to the highest standards at all times;
• Be responsible for greeting guests in a warm friendly manner;
• Be a true ambassador for excellent service;
• Deal with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.

The successful Spa Receptionist will:

• Have previous experience in a similar role within a luxury environment;
• Be enthusiastic and passionate about customer satisfaction and endeavour to create the perfect customer Spa experience;
• Be motivated, welcoming and highly organised;
• Work well under pressure with excellent ability to co-ordinate guest flow and bring good administration skills;

The Package

• Complimentary meals on duty
• Friends & Family rates in our sister properties at Baglioni Hotels & Resorts
• Staff discounts in Food & Beverage and Spa services in Baglioni Hotel London
• Training and development opportunities
• Simply Health Cash Plan
• Perkbox and Employee Assistance Programme (EAP)
• Loyalty Scheme Bonus
• Staff parties and social activities

If you feel you have the experience, outgoing personality and commitment required to fill the position of Spa Receptionist, please send your full CV in application.

In line with the requirements of The Asylum And Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility as part of our recruitment process.

Baglioni (UK) Limited is an equal opportunity employer and we believe in hiring a diverse workforce.

Job Types: Full-time, Permanent

Salary: £22,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay
• Loyalty bonus

Experience:

• customer service: 1 year (preferred)
• Receptionist: 1 year (required)

Shift availability:

• Day shift (preferred)

Work Location: In person

Reference ID: Spa Receptionist

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship