Application Support Engineer

Executive Mandate Specification

Cloud Systems Engineer (Software Support) - up to 40k - fully remote UK Wide.

We are working with one of our award winning clients within the legal/financial sector, who are looking for an Cloud Systems Engineer to join their evergrowing team!

Knowledge, Skills, and Competencies

Essential

• Experience working with application/software support
• Experience of managing complex IT infrastructure environments to defined SLAs based on Microsoft technologies
• Experience of managing, deploying and optimizing a multi-tenant cloud environment
• Working knowledge of managing, documenting and implementing technical product integrations of 3rd party applications
• Managing and driving change to hosting provision

Technical skills to include:

• Windows Server administration
• Advanced Windows OS Troubleshooting
• Azure
• Sharepoint Administration
• Virtualisation Environments
• Monitoring Tools
• Active Directory Federation Services
• Internet Information Services (IIS)

Desirable

• Experience in Microsoft technologies including Dynamics CRM and Azure Cloud Services
• AZ-900 Azure Fundamentals
• MS-900 MS365 Fundamentals
• ITIL v4

Responsibilities

• Acting as escalation to the Customer Support team with incident/problem diagnosis and rectification
• Resolve incidents and problems and provide appropriate timely escalations
• Performing regular software updates and upgrades
• Performing routine daily checks, triage and work to resolve any issues.
• Performing regular software updates and upgrades either remotely or at customer sites
• Performing customer deployment activities
• Producing and maintaining documentation on infrastructure requirements for CX and CX365 Platforms including Hardware and Software (Systems Software) Statement of Works
• Building and managing key strategic relationships with their third-party service, hosting and product partners and providers; working with them both on technical product integration matters and cloud service delivery enhancement.
• Delivering system design oversight for customers and partners deploying CX and CX 365 software in a cloud environment
• Management of on-premise / dedicated clients where IT Operations provides support and maintenance.
• Promoting and maximising the IT Operations offering to their existing customers and new prospective customers
• Contributing to a continual improvement programme of the products and service enhancements
• Activities will be a mixed blend of Project work for in-flight customers and BAU activity for live customers

Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Application question(s):

• Do you require any form of sponsorship? Unfortunately our client cannot provide any kind of sponsorhsip.

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Reference ID: 11229988

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship