2nd Line IT Support

Executive Mandate Specification

Hybrid role, 3 days in the office in Welwyn Garden City. Our client are a mid size managed services company supporting clients in multiple sites in the UK and overseas. Currently, they are looking for a 2nd level IT Support specialist to join carry out general IT, desktop and operational support to clients remotely. You will have at least 2 - 3 years' experience of supporting Windows environments, PCs, general hardware and software as well as peripherals. This role will involve occasional visits into London.

Required Skills

- Excellent communications skills, both verbal and written

- 3 + Years' experience supporting Windows desktop environments

- 1 + Years' experience supporting messaging systems

- 1+ Years general PC hardware and/or software support

Desirable, but not essentials Skills

- Hyper V

- Cisco

- Microsoft Certs

- Cisco Certs

Job Types: Full-time, Permanent, Graduate

Salary: £33,000.00-£40,000.00 per year

Benefits:

• Company pension
• Flexitime
• Referral programme
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Flexitime

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Welwyn Garden City: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Welwyn Garden City

Reference ID: AN/Herts/Support

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship