Spanish speaking Automotive Service Advisor / Writer

Executive Mandate Specification

• Bilingual is a must!! A lot of our customers speak Spanish!
• Automotive Advisor Responsibilities and Duties

• Schedule service appointments
• Greet customers in a timely, friendly manner and obtain information
• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.

Automotive Advisor Qualifications and Skills High School Diploma or Equivalent 2-5 years experience as a Automotive service advisor Fluent English--Bilingual a plus
*

• Automotive Knowledge Preferred
• Mitchell and Pro Demand experience
• Quality Focus, Productivity, and Product Solving
• Strong Teamwork and Communication Skills
• Out-going personality with experience at developing relationships
• Can work in a fast-pace environment, are organized, and can manage time efficiently
• Must have valid driver's license

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Day range:

• Weekend availability

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Required)
• Automotive service writer: 3 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship