Customer Engagement Officer

Executive Mandate Specification

Customer Engagement Officer

We have an exciting opportunity for a Customer Engagement Officer to join our Customer Experience Team at Wythenshawe Community Housing Group. The successful candidate will assist in supporting the Customer Engagement Manager in the delivery of the customer engagement service at Wythenshawe Community Housing Group (WCHG) and act as the link between WCHG teams and our customers.

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Main Duties Include*

Proactively working with internal partners to identify, develop and deliver involvement opportunities across the business, designed to meet the objectives of the Customer Engagement Strategy and Service Plan. You will promote and manage the process of recruiting and retaining residents to take up customer engagement opportunities at WCHG and develop and deliver training to tenants and internal partners to ensure the Customer Engagement service is understood and supported appropriately across the business.
The successful candidate will be responsible for proactively developing and promoting the Customer Engagement Service through digital channels as part of a Digital First model of service delivery.
Please see our job description and person specification for more details on the requirements for this role.
Closing Date: 8 March 2023
Interview Date: 16/17 March 2023
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our tenants and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Job Type: Full-time

Salary: £28,868.00 per year

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship