Telephone Support Worker

Executive Mandate Specification

Headway Essex is looking for a caring and compassionate person to manage our telephone helpline support service, you will be:

• Providing helpline support and service information
• Processing initial enquiries and referrals from professionals and survivors of brain injury.
• A listening ear and make wellbeing support calls.
• Providing administrative support for Case Workers
• Creating and maintaining service user records

Key skills needed:

• be a good listener and clear communicator
• be able to find the right tone of voice
• understand your limits
• lead with empathy
• have good time management
• have a positive attitude

You will have:

• Previous experience in a health and social care role
• Good knowledge of Safeguarding
• A Health and Social care or relevant qualifications
• Excellent administrative and IT skills
• Knowledge of brain injury is desirable but not essential as full training will be provided.
• This role is office based, 22.5 hours per week (minimum of 4 week days) the days and hours to be agreed, but will be weekdays between the hours of 9:00 to 16:30

Job Type: Part-time
Contract length: 18 months
Part-time hours: 22.5 per week

Salary: £10.55-£13.15 per hour

Benefits:

• Flexitime
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Essex: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: TSW-NE0222

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship