Reservations Agent

We treat our people like family and our guests like royalty!

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

We are now looking for a Reservations Agent to join our Reservations Team.

As a Reservations Agent you will be joining our dynamic and friendly resort Reservations Team providing our guests with the very best booking experiences. You will be responsible for ensuring all reservations at this luxury resort hotel are handled in a timely and professional manner. As a Reservations Agent you will ensure that every email or telephone reservation is a positive and memorable experience for our guests. You will be fully familiar with all five star facilities across our historic 1,065 acre estate and will be confident in promoting and recommending these to our guests to enhance their experience.

This is a fantastic opportunity for you to progress your customer service skills in a busy and varied five star environment.

What we are looking for:

Enthusiasm, dedication and the abilit