Customer Service Team Member

Executive Mandate Specification

Job Description

About the company

ThingCo is an award-winning top 100 insurtech company, providing telematics products and services to the motor insurance industry. Having built a state-of-the-art telematics platform using the latest Amazon Web Services IoT serverless technology, everything ThingCo undertakes contributes to making our roads safer.

Utilising ThingCo’s device “Theo”, expertise and tailored risk management tools, partners can both reduce the risk of their customers having an accident and if they do, reduce the potential severity.

ThingCo’s customers include some of the best-known brands in the insurance world both in the UK and overseas.

About the job

We are looking for an individual with high energy and a great attitude for work.

The right person for the job will be enthusiastic and able to adapt to change quickly

Key skills for the job are exceptional communication skills both written and verbal and someone who can fulfil tasks to the best of their ability.

This role would be a customer service-based role communicating with our partners and their customers.

The role would be very hands-on and would require someone who works well in a fast-paced environment.

What is in it for you?

• Be part of an exciting growing company with huge potential to progress
• Competitive salary
• Recreational break out zone
• Opportunity to work remotely two days a week
• No weekend or evening work

Your responsibilities would also include:

• Responding to queries from end-user customers relating to ThingCo products and services
• Communicating with B2B partners on end-user queries
• Completing manual tasks within ThingCo accident risk management processes
• Ensuring tasks are actioned within SLA, achieve KPIs, follow procedures & policies and are performed to a high standard

• Key skills needed
• A team player
• Excellent attention to detail
• Flexible and enthusiastic to help with other tasks around the company
• Ability to work effectively and communicate with colleagues at all levels
• Identify and proactively resolve issues
• Microsoft Office skills
• Trustworthy

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year

Work remotely two days a week

• Yes

Job Type: Full-time

Salary: £23,000.00 per year

Benefits:

• Company pension
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• Customer Service: 1 year (required)

Work Location: Hybrid remote in Newcastle upon Tyne NE12

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship