Customer Service Coordinator

Executive Mandate Specification

Who We Are

Owned by the Italian Frandino Group and originally founded in the 1950s as a fruit distillery, Sedamyl has grown to become one of Europe’s leading manufacturers of wheat derivatives such as starches, sweeteners, proteins and alcohol for major food and industrial sectors worldwide. In 2012 the group expanded its international presence by opening a plant in Selby, UK.

What We Do

Sedamyl UK, uses Yorkshire-grown wheat in its production, which is purchased from a network in excess of 1,000 local farmers, so providing a valuable and sustained revenue stream. The announcement in 2021 to invest a further £80m in expanding both its distilling and liquid sweetener production, significantly boosts an already growing workforce to around 150 employees, creating in excess of 75 new jobs for the area.

What we are looking for:

We are looking to appoint a Customer Services Coordinator to join our expanding Logistics team. As the first point of contact for potential, new and existing customers you will provide a first-class service by ensuring all queries and orders are processed accurately and efficiently.

Key Tasks and Responsibilities

· Processing orders, sample requests, and returns accurately and efficiently in line with customer requirement

· Working closely with scheduling department to ensure a seamless flow from point of order to the delivery of goods to our customers

· Building strong relationships with potential, new and existing customers

· Creating customer accounts and contracts on the SAP system in conjunction with Sales Manager’s instruction

· Maintaining and updating order records, monitoring forecast and stock levels against contract volumes and requirements

· Managing customers’ expectations in a proactive manner via telephone/email, ensuring accurate communication of important information regarding their order/delivery

· Logging customer complaints and liaising with relevant departments to resolve issues

· Supporting and liaising with accounts department to ensure accurate and timely production of paperwork

· Providing administrative support to the Sales Managers and Managing Director as required

· Facilitating communication between Sedamyl and Uniglad shared functions primarily finance, technical and logistics

Skills and Knowledge

· Previous experience working in a demanding and fast paced Customer Services department

· Ability to multitask and prioritise workload effectively

· Exceptional attention to detail

· Data entry accuracy and precision

· Excellent communication skills both verbal and written

· Experience of SAP order processing system (preferred)

· Competent in Microsoft Office

· Ability to work as part of a team

Working Hours & Salary:

Salary depending on experience
40-hour week Monday – Friday
32 holidays per year including Bank Holidays
Generous Pension Scheme
Private Healthcare Scheme

Life Assurance Scheme

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship