IT Help Desk Support

Executive Mandate Specification

Nicholas Howard Limited are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support to join the team, full time, on a permanent basis working on site.

Here’s a taste of what you’ll be doing –

· To set up, install and configure hardware.

· To analyse and assist in projects that are related.

· To provide support for software and all hardware.

· To carry out scheduled operational routines as requested.

· To carry out housekeeping tasks and back-ups as requested

· To monitor the documentation relating to the configuration of systems and ensure they are updated as required.

· To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.

· To create reports as and when required.

· To implement Activate & Summit parameters.

· To maintain the companies telephone systems.

· To maintain a log of all IT tickets and user requests.

· To maintain and implement IT security best practices across all IT systems.

· To monitor and respond to alerts from all monitored IT systems.

· To work within accordance with any agreed internal Service Level Agreements.

· To report to and escalate any issues where required to the IT team leader.

What we’re looking for

· You will have a strong understanding of IT Systems and Microsoft packages and a basic understanding of network infrastructure.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Mansfield, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship