Operations Technician

Executive Mandate Specification

Platform Two is recruiting for an Operations Technician for a large Technology business in London.

The Role

You'll be responsible for providing overlay & technical support to enhance the customers use of their services. You'll be preventing issues, resolving problems and being go to person for their customers.

Responsibilities

• Actively seek out new ways and opportunities to improve customer service experiences.
• Using team skills to manage your workload and working with other colleagues.
• Always keep yourself up to date, with the latest software, trends, and technical data.
• Help support with new projects, lines and software.
• Going that extra mile to be able to resolve all types of problems from minor to extremely complex matters. - Tier III
• Be available to assist in the welcoming and training of new colleagues.
• Compliment our client’s BAU operations.

Requirements

• Strong understanding of IP networking specifically Cisco, Nokia/Alcatel and Juniper.
• Data/IP networks experience in an operational environment.
• Demonstrative experience in Incident Management and Service Operations environments.

Service Desk, Tier III, and eTSC, network operations center, cisco, juniper, nokia, alcatel, IP networks, Tier III, ETOPS, juniper, leased line, ethernet, FTTC, DSL, WAN, SD-WAN, Accidian,

Job Types: Full-time, Permanent

Salary: £50,000.00 per year

Benefits:

• Casual dress
• Childcare
• Company events
• Company pension
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Application question(s):

• Have you used or have experience with Cisco, Nokia, Alcatel, Juniper, Accidian? Please highlight which access technologies and hardware you have experience with.

Experience:

• Computer networking: 2 years (required)

Work Location: Hybrid remote in London

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship