Customer Service and Accounts Assistant

Executive Mandate Specification

Company description

At Primal Meats we aim to offer our customers nutrient dense meat from farms who rear their animals to very high standards of welfare and manage their land in harmony with nature. By providing the platform we aim to support both consumers and producers to embrace regenerative agriculture and thereby look after our own health whilst supporting positive changes for climate, biodiversity, animal welfare and the wider environment. Model Farm Shop is a co-operative society of organic and traditional farmers and other producers who are committed to natural methods of husbandry.

Job description

Summary of position

We are looking for an experienced, enthusiastic and committed individual to manage our customer orders and service, assist with the keeping of accurate accounts and support the smooth running of the office and butchery and shop at Model Farm. This is a varied role so we are looking for the right individual with a range of experience and a flexible approach to daily tasks. Your responsibilities will include:

• Taking customer orders and helping to resolve queries via phone and email
• Booking shipping and tracking parcels for customers
• Day to day processing of purchase and sales ledger invoices
• Bank reconciliations
• Maintenance of stock records for shop and butchery
• Updating company websites
• Maintaining filing system and managing records
• Ordering supplies, stationery and equipment
• Any other duties as required

Skills, Knowledge and Ability

Qualifications and experience:

• Experience using SAGE accounting software would be beneficial
• AAT qualified or equivalent
• Proficient with Microsoft Office, Word, Excel, and Outlook
• Previous experience of an office environment is essential
• Customer service experience is desirable
• An understanding of agriculture and livestock systems is desirable

Personal attributes:

• An interest in food and health and farming
• Attention to detail
• Good communications skills
• Team working skills as well as ability to work alone
• Good organisational skills
• Self-motivated with good problem-solving skills
• Pride and passion

To apply please submit a c.v. together with a covering letter outlining your relevant experience and interest in working for Primal Harvests Ltd

Job Types: Full-time, Permanent

Salary: £23,500.00-£26,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Ross-on-Wye HR9 7NW

Application deadline: 09/03/2023
Reference ID: PH/003

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship