Executive Appointment Mandate
ID: EX-1008678458186
Quality Assurance Analyst - Hybrid Working
Compensation Bracket
£26,998 - £52,174
Tenure & Discipline
Executive Full-Time
Jurisdiction
United States
Statutory Visa Pathway
US Immigrant / H-1B
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Official Verified Employer • $0 Candidate Fees
Executive Mandate Specification
Overview:
Within this role you would be responsible for assessing Quality Assurance for Customer Support Specialists (CSS) and Senior Customer Support Specialists (SCSS) to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
If you'd like to find out more about this role and its requirements please click here.
We hope to hear from you soon!
Guardian are recruiting for a Quality Assurance Analyst to join the team.
Within this role you would be responsible for assessing Quality Assurance for Customer Support Specialists (CSS) and Senior Customer Support Specialists (SCSS) to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
- Ensuring Guardian’s Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market
- Determine whether assessment processes and systems meet and operate according to quality requirements.
- Analyse CSS/SCSS capabilities and potential in the context of their objectives and other requirements.
- Provide CSS/SCSS with feedback, advice and support to help them maintain and improve their quality
We're looking for someone with great communication and interpersonal skills and the ability to manage your own workload and work unsupervised.
If you'd like to find out more about this role and its requirements please click here.
We hope to hear from you soon!
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship
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