Customer Service Administrator

Executive Mandate Specification

Role: Customer Service Administrator

Salary: £21,500

Type: Permanent

Hours: Monday to Friday 37.5 hours per week

Hybrid working – 3 days in the office 2 days at home.

2Fawcett are currently recruiting for a Customer Service Administrator for a business based in Burton.

Your main duties will be:

• New partner onboarding
• Managing Incoming partner enquiries (via telephone or PC)
• Partner account management
• Commission and account administration
• Stock control and sales orders
• Partner assistance / query resolution
• Technical support
• Proactive customer care
• Data entry and query resolution

Experience

• Someone with telecoms experience
• Ideally some sales experience
• Understanding of telephone account management
• CRM experience

Job Type: Full-time

Salary: £23,000 per year

10% performance related bonus (after successful completion of probation)

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship