Spa Therapist - Luxury Spa is Coming to Shepherd’s Bush

Executive Mandate Specification

Spa Therapist opportunity at Hotel Indigo & K West Spa Shepherd’s Bush. Our Spa & Wellbeing sanctuary is designed as a place of restoration, connection, and indulgence. As a Spa Therapist, you’ll combine expert technique with genuine hospitality, creating personalised experiences that leave every guest feeling renewed, cared for, and inspired.

Create calm. Thoughtful care. Memorable moments.

If you are passionate about wellbeing, take pride in your craft, and believe that true luxury lies in thoughtful, individual service, we’d love to hear your story. We are looking for therapists on a fulltime or casual basis.

What’s Our Story?

Inspired by the creativity and individuality of Shepherd’s Bush, Hotel Indigo celebrates authentic experiences and meaningful connections. Within our luxury Spa & Wellbeing offering, we create a tranquil retreat where guests and members can escape the pace of the city and reconnect with themselves.

Every treatment, every conversation, and every detail contributes to that journey, and our therapists are at the very heart of it.

Here’s what you can look forward to as our Spa Therapist:

Package on Offer:

Full-time – Basic Annual Salary: £30,000

• 10% Commission on treatments
• Commission on retail and service
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to a Healthcare Cashplan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• Career development programmes and training opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

Casual – £14.42 hourly rate + only core benefits

A Day in Your Neighbourhood

• Deliver exceptional treatments – Perform luxurious face and body treatments, massages, facials, and wellbeing rituals with confidence, care, and impeccable attention to detail.
• Create personalised experiences – Take time to understand every guest’s needs, tailoring consultations and recommendations to create truly memorable moments.
• Share your expertise – Recommend retail products, treatments, and wellbeing experiences that enhance the guest journey while supporting commercial success.
• Maintain a sanctuary of calm – Ensure treatment rooms are beautifully presented, fully stocked, and maintained to the highest standards throughout the day.
• Work as one team – Collaborate closely with Spa Reception and fellow therapists to deliver a seamless experience from arrival through to departure.
• Own the details – Keep consultation records, treatment notes, room checklists, and daily administration accurate and up to date.
• Go beyond expectations – Handle guest requests with warmth and professionalism, ensuring every interaction reflects the standards of a luxury wellbeing destination.
• Champion sustainability – Support environmentally conscious practices, reducing waste and embracing our commitment to responsible wellbeing.

What’s Your Story?

You’re passionate about helping people feel their best and committed to delivering service that feels both personal and exceptional. You’ll thrive in this role if you bring:

• A recognised spa therapy qualification (NVQ Level 3, CIBTAC, CIDESCO, VTCT or equivalent)
• Previous experience within a luxury spa, wellness, or premium hospitality environment
• Expertise in massage therapies, facials, and body treatments
• Strong retail and product recommendation skills
• Exceptional guest care and communication abilities
• Knowledge of health & safety, hygiene, and spa operating procedures
• A calm, polished, and professional presence
• Flexibility to work evenings, weekends, and holidays
• A genuine passion for wellbeing and continuous learning

At Hotel Indigo, we believe every guest interaction should feel personal, authentic, and memorable. As a Spa Therapist, you’ll do more than deliver treatments, you’ll create moments of connection, restoration, and care that stay with guests long after they leave.

If you’re ready to bring your expertise, warmth, and passion for wellbeing to one of London’s newest luxury spa destinations, join Hotel Indigo & K West Spa Shepherd’s Bush and help us create extraordinary experiences, one treatment at a time.

HOW TO APPLY | Right to Work in the UK

Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship.

Once your application is submitted, your details will be reviewed by the Hotel Indigo & K West Spa Shepherd’s Bush, hiring team, who will reach out to you directly if they would like to advance your application to the next stage. All applicants must have existing rights to work status in the UK.

About Hotel Indigo London K West Shepherd's Bush

K West Spa

A luxury spa is coming to Shepherd’s Bush.Opening late 2026.

Step into serenity at K West Spa, our natural haven that invites you to slow down, breathe deeply, and reconnect.

Rooted in a holistic, nature-inspired philosophy and using GROUND Wellbeing products, the Spa will feature an extensive Thermal Suite, spa garden, six beautifully designed treatment rooms, two couples’ suites, and serene relaxation spaces. It’s the ultimate reset.

Our brand-new luxury spa is undergoing final renovations and will be opening in Autumn 2026. Featuring modern wellness facilities, relaxing treatment rooms, and a hydrotherapy pool, we are excited to bring a premium spa experience to Shepherd’s Bush.

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Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship