Operations Manager (Arts)

Executive Mandate Specification

A new role with the Quay Theatre, Sudbury, Suffolk to oversee day-to-day operations

• Maintain theatre policies
• Maximise marketing opportunities
• Maintain exemplary customer care standards

THEATRE PROGRAMMING

• Ensure all parties have contracts, riders, insurance documentation, permissions and all other relevant information
• Liaise with hirers to ensure they have all documentation for their respective productions
• Work with technical team to ensure that contract terms and riders are practicable and demonstrate best practice
• Maintain Master Schedule of all forthcoming shows, productions and events
• Maintain good working knowledge of the Theatre’s technical specifications and limitations

MARKETING

• Manage local and national profile of the theatre
• Develop and maintain strong relationships with local, regional and national media contacts
• Oversee all social media, write content for the Quay’s website
• Assist with production of the Theatre brochure, banners, posters, flyers and other publicity materials
• Arrange interviews with visiting actors and directors

FRONT OF HOUSE AND BOX OFFICE

• Manage Theatre’s box office system Ticketsolve, add shows, provide reports etc
• Rota Duty Managers and Front of House staff/volunteers, liaise with Bar Manager
• Act as Duty Manager for shows in the event of Duty Managers being unavailable
• Ensure best practice for all performances (cash procedures, clearing up, locking up etc)
• Act on customer, staff or performers’ feedback, positive or negative

GENERAL ADMINISTRATION

• Oversee daily revenue reconciliation and banking
• Authorise petty cash purchases, manage floats and petty cash
• Maintain good working knowledge of the theatre’s financial position
• Line manage your team, including development reviews and yearly appraisals
• Provide day-today HR administration and maintain HR files
• Host meetings with all staff and volunteers regularly to ensure all are updated and engaged with developments at the Theatre

FUNDS AND COMMUNITY DEVELOPMENT

Provide admin support for any new Friends, Corporate, Community and Creative Learning schemes

OTHER

• Occasional weekend/evening work
• Salary negotiable for the candidate with the right experience

Job Type: Part-time
Part-time hours: 22.5 per week

Salary: £12.30-£13.50 per hour

Benefits:

• Free parking

Ability to commute/relocate:

• Sudbury: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 10/03/2023
Reference ID: Operations Manager

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship