Service Desk Lead

Executive Mandate Specification

Tracsis are looking for an experienced Service Desk Lead who will be working closely with other support engineers as well as developers and project managers, collaborating as one single team for an effective service for our customers.
What we’ll offer you..
We’re continuously adding to our company benefits but below are a few we currently offer;

Flexible working/ Hybrid working
Learning & Development opportunities
Competitive salary
An agile and highly collaborative working environment
25 days holiday with the option to buy more + bank holidays
Bonus scheme
LTIP’s
Regular funded social events
Bupa Medical Health care after 1 years’ service

What you’ll do?
As a Service Desk Lead, you will be responsible for a team of engineers delivering support services both internally and externally. Through direct management, coaching and mentoring your team will ensure that our product is available and performing at the highest standard for our clients while also ensuring that the internal team have the tools they need to perform.
Who you’ll be
At Tracsis we are open-minded when it comes to experience so if you do not match all the criteria below we are happy to provide additional training.

ITIL qualified or equivalent practical experience of working in an ITIL environment aligned to industry best practice. Experience leading an ITIL aligned team is desirable.
Experience developing individuals and teams through coaching and mentoring
Effective communicator, both orally and written, to ensure customers receive the best service possible.
Ability to troubleshoot incidents and performance issues.
Ability to identify root cause analysis and recommend improvements

Who we are..
We are a technology company and a leading provider of software and hardware products, and consultancy services for the rail industry. We also provide data capture, data analytics, and event transport planning and management services across the wider transport industry.
Technology makes it possible; people make it happen.
Essential
All applicants must be eligible to live and work within the UK, ideally within commutable travel distance of our central Leeds or Manchester offices.

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship