Customer Support Analyst

Executive Mandate Specification

Duties and Responsibilities:

• Running analysis projects and assessing processes based on data analytics
• Determining the present and future business processes
• Maintaining the quality of IT services and products
• Installing elements of systems design, including wireframes, business rules, data migration rules and other detailed deliverables
• Facilitating the discussion of requirements among stakeholders and documenting requirements to provide data-driven recommendations
• Assisting with acceptance integration and testing and developing project plans
• Gathering intelligence from corporate executives and middle managers about needs and future growth

Skills and Experience:

• Excellent verbal and written communication skills, multilingual would be an advantage
• Strong problem-solving skills and the ability to negotiate with multiple businesses and stakeholders to find solutions for technical challenges
• Excellent critical thinking skills and an open-minded mentality for new ideas
• Attention to detail and ability to maintain a high level of accuracy
• Excellent data analysis skills
• Proficiency in various computer applications

Job Type: Full-time

Salary: £26,000.00-£30,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Westhill: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service (preferred)

Work Location: Hybrid remote in Westhill

Reference ID: Customer Support Analyst

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship