Student Services Adviser

Executive Mandate Specification

UNIVERSITY OF CHESTER

STUDENT SERVICES

Student Services Adviser

£23,144- £24,948 per annum

Permanent

An exciting new opportunity has arisen for three Student Services Advisers to join the University of Chester’s Student Services Department.

With a range of support across campuses, Student Services offer information, advice and guidance to all students on every aspect of their life whilst at University. Our aim is to enhance the student experience and our department consists of:

· Wellbeing and Mental Health

· Disability and Inclusion

· Sexual Violence Liaison Officer Service

· Student Counselling

· Your Money Team

· Induction and Transition

· Proctor’s Office

Working as frontline triage for the Department, these roles will help shape a new and collaborative service, which is crucial to delivering the best student experience.

This role would particularly suit you if you have experience in:

· Working in a busy customer facing and/or contact centre environment e.g. complaint handling and enquiry management

· Investigating and owning the customer case from initial contact through to resolution and/or referral

· Emotional resilience to work effectively under pressure, particularly when managing potentially stressful and/or sensitive situations.

The University is committed to operating flexible working practices wherever possible. We value equality and diversity across our workforce and welcome applications from individuals from all backgrounds.

Candidates may download further details from our website at www.chester.ac.uk/jobs/and apply for the post via our Online Recruitment Websitequoting reference number NRA177 & NRA178. To apply for this vacancy please download and complete the Employment and Education Details Form from the vacancy links section before clicking on the "Apply" button below. Please outline in your application how you meet the essential criteria

Closing date: 6th March 2023

Interviews date: 29th and 30thMarch 2023.

Job Types: Full-time, Permanent

Salary: £23,144.00-£24,948.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Work Location: One location

Application deadline: 06/03/2023
Reference ID: NRA177 & NRA178

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship