Student Experience and Support Assistant

Executive Mandate Specification

Are you passionate about supporting students and ensuring they have the best student experience? If so, you could be the ideal candidate for our new role within Student Experience and Support Service.

We are looking for someone who is passionate about providing a fantastic service and interested in developing a broad set of skills and knowledge through handling a varied workload including supporting the section in dealing with a wide range of student and staff enquiries.

If you have a background in customer service, looking for a new opportunity, and want to make a real difference to the lives of our students, we would be keen to hear from you.

You will support the work of the International Student Support, Advice and Compliance team, and will be a key member of the team enabling us to deliver excellent service to our students. The role includes supporting the team through a range of duties and tasks, including administrative support and being the initial point of contact for student and staff enquiries.

You will have the opportunity to develop your skills and knowledge in all areas of our section including our work on visa compliance, supporting students through the student visa application process and assisting in a wide range of immigration related enquiries.

We are looking for someone with enthusiasm and commitment to supporting our students and someone with a can-do attitude.

You will have excellent communication skills; have cultural awareness and sensitivity, be flexible and experienced in using your own initiative to find appropriate solutions whilst working within a fast-paced environment.

We are one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.

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Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship