Junior IT Technician

Executive Mandate Specification

Workplace IT provide IT Support Services to many of the UK's medium to large Health and Social Care Providers.

With the Health and Social Care Sector continuing to invest in Digital Innovation we are experiencing phenomenal growth resulting in the need for this additional role.

Our average client has well over one thousand users and you will be involved in supporting some exciting and often innovative technologies and IT services.

The Role:
You will be providing what we call provisioning services to our clients. This includes:

365 User Setup / Change and De-Commission
User Profile Builds
Password Changes
MDM (Mobile Device Management) Configuration and Deployments
Router Configuration Deployments
End User Change Management Request

Supported by our Service and Provisioning Coordinators you will be responsible for managing and closing circa 15 x Provisioning Tickets per day.

Provide an above and beyond service to our clients at all times.

Support is provided via the telephone, email and remote access with an emphasis on telephone based communication with the end user.

You will be using our ConnectWise Manage (PSA) and Automate (RMM) Tools and ConnectWise Boost for Documentation.

The role reports directly to our SDM (Service Delivery Manager) who will be responsible for your day to day management, wellbeing, training and progression.

Experience:
1 x Years Microsoft 365 Troubleshooting / Administrative Experience
MDM (Mobile Device Management) - Intune Experience - (Nice to Have)
Draytek Routers (or similar) troubleshooting
Ubiquity WIFI (or similar) troubleshooting

Work Location:
You will be based from our Taunton office with the ability to occasionally work from home when needed.

Travel:
None

Package:
Basic Salary: £20,000 to £25,000 (DOE)
9:00am to 5:30pm Monday to Friday
Contributory Pension Scheme
Personal Annual Learning Plan
25 x Days Annual Holiday plus UK Bank Holidays
Family Friendly Flexibility
Excellent Fast Traction Progression
Collaborative / Fun / UK Team Culture

IT Equipment
Dell Latitude Laptop
Dual 24" Dell Monitors
Powered Dock
Wireless Keyboard and Mouse
Wireless Headset (VOIP Phone System)
Home Office Furniture Contribution (where applicable)

Interview Process:
30 x Minutes Teams Interview
Personality and Behaviour Profile (Online 45 x Minutes)
60 x Minute Face to Face Interview (Taunton)

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Somerset. TA13ND: reliably commute or plan to relocate before starting work (required)

Experience:

• Microsoft 365 Troubleshooting: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: SDJHD24022024

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship